NEW PRODUCT LAUNCH – AUGUST 8, 2016
We are pleased to announce the launch of PayNearMe - a new payment option for customers to pay their child support with cash at any 7-Eleven or Family Dollar store. That’s more than 17,000 trusted payment locations nationwide!
6 Simple Steps to Make a Cash Payment
1. Visit the www.misdu.com website.
2. Select the “Make a Cash Payment” option.
3. Enter requested identifying information on the PayNearMe website.
4. Select whether you want the payment code sent to your phone or to print.
5. Choose from the list of Family Dollar or 7-Eleven payment locations closest to you.
6. Visit the store and provide both the payment code and cash to the cashier.
Customers must pay a $1.99 convenience fee and PayNearMe payments can take up to three business days to post.
WEBSITE UPDATE - SEPTEMBER 2016
The MiSDU payment website has been updated to include enhanced security measures in association with online credit card payments. Effective immediately, specific error messages that could potentially expose sensitive credit card information have been modified so that they are more generic. For example, if an invalid credit card number is entered, the new error message displayed will be “Invalid Payment Information”. By not referencing a specific credit card element in the error message, the risk of data being collected from an unauthorized party is minimized. These changes have been implemented in order to better secure our customer’s information and take a proactive approach to reducing credit card fraud.
WEBSITE UPDATE - JANUARY 2016
Prior to January 31, 2016, we updated our website to enforce enhanced encryption and security methods. If you are using an unsupported operating system or web browser, you could be impacted by this enhancement. To ensure that you can continue to make child support payments on our website, we encourage you to update to a currently supported operating system and web browser of your choice. Click here to see a list of currently supported operating systems and web browsers.
MiSDU survey responses
Thank you for your survey responses and suggestions. MiSDU actively monitors your responses and suggestions to ensure we provide you with the relevant functionality and a website experience that addresses usability and security of your information.
The most frequent improvement suggestion is to allow saving of banking and payment information. We are actively evaluating the suggestion and will work towards a technology solution considering the added security protocols necessary for such functionality. Meanwhile, please continue to provide your feedback and suggestions.
CREDIT AND DEBIT CARD PAYMENTS
WEBSITE and IVR payments can be made with -
- American Express
PAYMENT MAILING ADDRESS
Employer Payments: MiSDU, PO Box 30350, Lansing, MI 48909-7850
Individual Payments: MiSDU, PO Box 30351, Lansing, MI 48909-7851
If you DO NOT receive a "Payment ID Number"; if you see a "System Error" message; if you see a "DECLINED" message; if your session "times out," or if you see an error message of any kind, please DO NOT submit another payment. This may result in multiple deductions - which is a "PAYOR ERROR." Your payment may not be refundable.
Please contact the MiSDU Outreach Department at 800-817-0805 option 1, M-F from 7:30-4:30 P.M. EST.
WEBSITE PAYMENT SETTLEMENT DATE - FRIENDLY REMINDER!
All payments made on the MiSDU Website will settle at midnight on the day of payment. Payment will debit from your account within 1 to 3 business days following the transaction. If your payment results in an NSF, or DECLINE, please DO NOT attempt to process another payment until you contact the MiSDU.
NEW HIRE REPORTING
For further information regarding new hire reporting, view the Michigan New Hires Operation Center’s Web site: www.mi-newhire.com or call 800-524-9846.
ROUTINE WEBSITE MAINTENANCE
Routine maintenance is conducted every Sunday morning on the MiSDU Website. Users may experience intermittent access between 1:00 am and 7:00 am.
We apologize for the inconvenience and appreciate your patience and understanding during maintenance.
ELECTRONIC PAYMENTS FOR PAYEES
Electronic Disbursement of Child Support: Recipients must choose payment by DIRECT DEPOSIT or DEBIT CARD. Please click 'Receiving Payment' at the top left of this home page.
NACHA - The Electronic Payments Association has received reports that individuals and/or companies have received a fraudulent e-mail that has the appearance of being sent from NACHA.
Phishing e-mails always appear to be sent from a legitimate organization and combines a threat or a request for information; for example, an account is set to close, a balance is due, or seeking missing information from an account. The e-mail may ask the recipient to supply confidential information that could be used to conduct fraud.