Michigan State Disbursement Unit<br />A Division of the Michigan Department of Health and Human Services MiSDU Logo
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Customer Service

Customer Service
You may view your child support case information online, 24-hours a day using the secure MiChildSupport website.

You may also hear information about your child support case by calling the Michigan child support county interactive voice response (IVR) at 877-543-2660.

Website Assistance

If you need assistance using the website to make payments, please contact the MiSDU Outreach Department at 800-817-0805 or e-mail us at misduoutreach@michigan.gov.


Employer Newsletter


Frequently Asked Questions:

  

Online Payment FAQs

Q. I was making a payment on the website and got a reference number. Was my payment successful?

A. It depends:

  •      “Declined Payment” number means your payment DID NOT complete.
  •      “Confirmation” number means your payment DID successfully complete.

 

Q. If I make a mistake submitting an online payment, can it be deleted?

A. It may be possible to delete a payment if you call immediately. Please keep in mind, however that there is no guarantee that a payment, once made, can be stopped.

 

Q. Who is responsible for non-sufficient funds (NSF) checks?

A. The NSF payer is responsible to cover the NSF payment and processing fees. NSF payer’s accounts will be flagged and personal checks will no longer be accepted until the NSF is made whole.

  

Employer FAQs

Q. Can the employer combine multiple income withholdings for the same employee?

A. Yes, remember to provide name, order identifier(s), SSN, and amount(s).

Q. As an employer what payment information do I need to provide to the MiSDU when sending payments by EFT?

A. Employee name, Employee SSN, Order Identifier (Example 1980-123456-DM), or a remittance identifier (found on the income withholding notice (IWN), date withheld, amount withheld, and Employer FEIN (Federal Employer Identification Number 00-0000000).

Employers sending payments by check must include the employees first and last name, a full SSN and either a Order Identifier (Example 1980-123456-DM), or a remittance identifier (found on the income withholding notice (IWN),

Q. What is the difference between ACH and EFT payments?

A. An Automated Clearing House (ACH) payment is a direct debit from a bank account, and can be made through MiSDU.com for up to 50 employees. There is no charge for this service.  An Electronic Funds Transfer (EFT) payment is also made from a bank account, but is initiated by an electronic file provided by the employer to the bank. There is no limit to the number of employees that can be included in an EFT file. The MiSDU does not charge for this service, but your bank may charge a fee. 


Q. What exactly is EFT or EDI and how does it work?

A. EFT is Electronic Funds Transfer and EDI is Electronic Data Interchange. EFT/EDI are methods of electronically sending both the funds and data for a child support payment to the MiSDU for processing. Call the Employer Assistance Line for more information and to get started at 800-817-0805.

Q. Do I need special hardware or software to pay by EFT/EDI?

A. Please contact the MiSDU Employer Assistance Line at 800-817-0805 for assistance. We can answer your questions regarding hardware and software concerns.

  

Individual Payer FAQs

Q. Who can I talk to when there is a problem with my support payment?

A. For payment questions call the Michigan child support county interactive voice response (IVR) at 877-543-2660 and follow the prompts to the MiSDU. If you have enforcement or case questions, follow the prompts to the Friend of the Court.

Q. Will my information be kept confidential?

A. Yes. Confidential IV-D and personal information is protected from unauthorized access.